We’re delighted to share that GuestRevu has been selected as a preferred guest feedback and reputation management provider for The Leading Hotels of the World (LHW), the largest collection of independent luxury hotels, with more than 425 member hotels in over 80 countries.
GuestRevu has always been focused on helping hospitality businesses listen more closely to their guests, learn from feedback, and use those insights to improve both service and reputation. To now be able to support a collection as respected and distinctive as LHW is something we’re incredibly proud of.
GuestRevu is now part of LHW’s Leading Strategic Sourcing (LSS) programme, spearheaded by LHW and DayBlink GPO. The programme is designed to give member hotels access to innovative solutions across key operational, commercial, and technology categories, helping independent luxury properties strengthen performance while maintaining the individuality and service excellence that set them apart.
Digital transformation continues to be an important focus for many hotel groups and collections, but for independent luxury hotels, technology needs to do more than automate processes. It has to support exceptional experiences, enable informed decisions, and fit naturally into high-touch service environments. That’s where GuestRevu comes in.
Our platform is built specifically for hospitality, helping hotels collect guest feedback, monitor online reviews across multiple platforms, and respond efficiently from a centralised dashboard. These tools give hoteliers clearer visibility into what guests are experiencing, where service is excelling, and where there may be opportunities to improve. In an environment where reputation and guest expectations play such a critical role, that kind of insight matters.
For LHW independent luxury hotels, access to GuestRevu through the LSS programme means more than just another technology solution. It means access to data-driven tools that can help enhance the guest experience, strengthen online reputation, and support more confident operational and commercial decision-making.
What makes this especially meaningful is the nature of the LHW collection itself. These are independent luxury hotels known for their character, their individuality, and the highly personalised service they offer guests. Their rigorous quality programme ensures that every hotel in their collection surveys their guests upon checkout, keeping the guest experience top of mind. We understand that in this part of the market, guest feedback is not simply a metric to be tracked. It’s a valuable source of insight that can help protect brand standards, elevate experiences, and uncover the details that matter most to discerning travellers.
As our Founder and CEO, Chris Alexandre, puts it:
“Independent luxury hotels are defined by the quality of the experiences they deliver, and understanding guest sentiment is a vital part of protecting and enhancing that experience. We’re thrilled to have been selected as a preferred provider for The Leading Hotels of the World and look forward to helping its member hotels turn guest feedback into meaningful action.”
We’re excited about the opportunity ahead and proud to bring GuestRevu’s guest feedback and reputation management tools to this global community of independent luxury hotels. As the hospitality landscape continues to evolve, we remain committed to helping hoteliers stay closely connected to their guests, make informed decisions, and deliver the kinds of experiences that inspire loyalty.
About The Leading Hotels of the World, Ltd. (LHW)
Comprised of more than 425 hotels in over 80 countries, LHW is the largest collection of independent luxury hotels, each rigorously inspected to ensure exceptional quality and authentic sense of place. In 1928, 38 independent hoteliers came together to create LHW. Since then, the Company has carefully curated distinctive hotels, resorts, inns, chalets, villas, and safari camps from the snow-capped Alps of Europe to the African veldt, to share them with adventurous souls who seek the remarkably uncommon. The LHW community is filled of exceptional individuals, united by a passion for the surprising discoveries and details that come with every experience. LHW hoteliers are artisans of hospitality whose expertise, commitment to excellence, and individual flair allows them to create story-worthy moments for their guests. And it is these authentic, individualised experiences combined with the warm hospitality and high-touch service they provide that keeps discerning travelers returning again and again. LHW’s collection covers the globe and promises a broad range of destinations and uncommon experiences, enhanced by LHW’s tiered guest loyalty program, Leaders Club. From converted former palaces, and countryside retreats run by the same families for generations, to gleaming skyscrapers in dynamic urban centers, serene private island escapes, glamorous tented camps – and beyond – explore, find inspiration, and experience unforgettable travel moments. For more information visit www.lhw.com